How can we support you today?

Ordering Options: For your convenience, orders can be placed securely through our Online Store or via Fax.

Shipping & Delivery Tips: Please ensure your shipping address is accurate to avoid delivery delays or misplacement.

Free Shipping: All domestic orders within the USA over $100 qualify for Free Ground Shipping.

Payment Methods: We accept all major credit cards, PayPal, Money Orders, and Cashier’s Checks.

Problems with your order: Contact us
Change or cancel an order: Contact us
Any questions regarding order: Contact us

Free Shipping Eligibility:

Enjoy complimentary shipping when your order meets the following thresholds:

• USA: Free Ground Shipping on orders over $100.
• Canada: Free Shipping on orders over $400.
• Asia: Free Shipping on orders over $1,500 (Excludes China and Honey products).

Available Shipping Methods:

We offer various delivery speeds to meet your needs:

Domestic (USA):

• Ground: Standard reliable delivery.
• Priority Mail: Faster transit for time-sensitive orders.
• Express Mail: Our quickest domestic shipping option.

International:

• International by Air: Standard worldwide air freight.
• Global Express Mail (EMS): Expedited international shipping with end-to-end tracking.

Domestic (USA):

• Express Mail: Delivered within 2 days.
• Priority Mail: Delivered within 3 days.
• Ground / Free Delivery ($200+): Typically arrives within 3 to 7 days.

International:

• Global Express Mail (EMS): Usually takes 1 week (up to 2 weeks maximum).
• Free Delivery ($300+ to Canada): Arrives within 12 days.
• International by Air: Usually takes 12 days (up to 3 weeks maximum).

Important Information:

• Order Tracking: Please note that for International Orders, tracking is exclusively available for the Global Express Mail (EMS) method.
• Customs & Processing: International delivery times are estimates and may vary slightly depending on local customs processing.

For orders that do not meet the free shipping threshold, rates are determined by the following factors:

• Real-Time Calculation: Shipping costs are dynamically calculated at checkout based on the total weight of your order and the destination distance from our distribution center.
• Carrier Transparency: We provide live rates from our carriers to ensure you receive the most accurate and competitive pricing available for your specific location.

How to view your rate:

1. Add your selected items to the cart.
2. Proceed to the checkout page.
3. Enter your full shipping address.
4. The system will instantly display the available shipping methods and their respective costs before you finalize your purchase.

Return & Exchange Policy:

• Refund Window: Within 15 days of receipt.
• Exchange or Store Credit: Within 30 days of receipt.

Eligibility & Conditions:

• Unused Items only: Products must be returned in their original, unaltered condition.
• Unopened Packs: We can only accept returns for items that have not been opened or used.
• Non-Refundable Fees: Original shipping and handling charges are not refundable.Exception: Costs are covered if you receive a damaged or incorrect item.

How to Start a Return:

1. Request an RA Number: All returns require a Return Authorization (RA) Number to be processed.
2. Contact Us: To receive your RA number, email contact@uniflora.us or use the "Contact Us" link on our website.
3. Ship Your Order: Follow the specific shipping instructions provided with your RA number.

Note on Exchanges: For eligible exchanges, we will issue a store credit for the purchase price of the item (excluding shipping) to be used toward your next selection.